Shipping
  • Free and Standard shipping should typically arrive within 6-9 business days from the date of order.
  • Express shipping should typically arrive within 4 business days from the date of order  
  • International shipping should typically arrive within 7-10 business days from the date of order.
  • Extended shipping refers to items that are on back-order. The time frame for shipping of your item will be specified on the product page. If you order multiple products within the USA, your orders may be sent in multiple packages at no cost to you. Please contact life@dualitas.com with any questions. 

Domestic (U.S.)* orders

FREE Shipping on all orders over $100 

  • Free USPS Priority Mail with tracking number
  • Additional $3 for above shipping with signature on delivery. This option can be selected during checkout. 
STANDARD Shipping on all orders below $100 
  • $9 for USPS Priority Mail with tracking number.
  • Additional $3 for Signature on delivery with USPS Priority Mail. 
EXPRESS Shipping (3 to 4 business days) 
  • $25 Express shipping with tracking number 
  • $28 Express shipping with tracking number and signature on delivery

    Domestic orders exclude Hawaii and Alaska. These states will be $15 USPS flat rate shipping with tracking. Signature on delivery option is not available. 

    International Shipping

    • $25 to Canada and Mexico
    • $50 to all other international destinations
    • All international orders will have a tracking number.
    • Signature on delivery option is not available for international orders.

    Note: For ALL international orders, customers are responsible for customs' duties and taxes that may be payable upon arrival of shipment. Fees will vary based on country rules and regulations. 

    Returns and Exchanges

    - If you would like to return your purchase for a refund, please let us know at life@dualitas.com.

    - Items on sale can be returned for online store credit only. Exchanges are processed on a case by case basis. 

    - Within 14 days after purchase, all full price jewelry in an unworn condition can be returned for a full refund or exchanged for a new item, subject to availability. Please get in touch with us at life@dualitas.com and we can help you find your perfect piece.

    - Under certain conditions, for orders that are older than 14 days from the date of purchase, returns may be processed for online store credit only. Email us at life@dualitas.com for details. 

    - Holiday Returns and Exchanges: Please note we will extend the exchange and return window for holiday gifts. Please let us know by January 5th, 2017 if you would like to exchange or return a purchase given or received over the holiday period. Items must be unworn and will not qualify for a return if damaged. After the extended window, gifts may be exchanged for online store credit only. 

    - Refunds and store credit do not include shipping costs (if applicable).

    - Returns and exchanges are typically processed within 5 business days from the date the package arrives at our office. You will be notified via email when the return or exchange processing has been completed. 

    - Returns can only be issued to the Credit Card or PayPal account used to make the original order. If you received a gift that you would like to return, we can do so for store credit only. 

    - Dualitas does not cover the cost of returns and exchanges from the customer back to our office.

    - We recommend that you add tracking to your return as Dualitas is not responsible for lost or stolen packages. 

    - Please include your name and order number (if applicable) in the return shipment. 

    - Dualitas will cover the shipping cost of your first exchange back out to you. All further exchanges will be charged to the customer. 

    - Unfortunately at this time we are unable to do exchanges for international customers. 

    - All returns and exchanges should be mailed to the address below 

    Dualitas Returns  

    234 Marshall Street, Suite 14

    Redwood City, CA - 94063

    - Price changes: We gladly honor one-time price adjustments on full price merchandise within 7-days of the purchase. Items not purchased at full price are ineligible for price adjustments. Prices are subject to change at any time. 

    We're here to help! We are available Monday through Friday, 9am - 5pm (PST) and aim to reply within 48 hours.

    How do I care for my Dualitas product?

    - Each piece of Dualitas jewelry is uniquely handcrafted and thus fragile. We suggest applying all scents, creams, and cosmetics before putting on your jewelry.

    - To care for your jewelry, clean with a soft cloth or the included jewelry pouch, and keep each individual piece in its own jewelry pouch or gift box.

    - To ensure a perfect fit, check the closures and fittings periodically. 

    - Giving your jewelry a break every now and then is also a great way to preserve its beauty. If you are planning to wear your ring everyday, we recommend picking a style with brushed or hammered finishing to elongate wear. Plated rings will begin to show wear as you live in the product. 

    - Please note that each gemstone is unique and may slightly differ from the product image you see on our website. 

    - Warranty: We will make every effort to repair or replace a broken item purchased within the last (6) months on Dualitas.com. Please note, our jewelry is made with plated metal which may show wear through regular use. We are unable to repair or replace jewelry with this type of natural wear. 

     

    How can I determine my ring size?

    - Please download our Ring Sizing Guide and follow the instructions.

    - Dualitas rings follow international ring sizing standards.

    - If you are still unsure about your size, please contact sales@dualitas.com and we'll be happy to assist you.

    What is your privacy policy? 

    - We are committed to your privacy. We will not sell, share or trade any information you supply to us with any third party. Any information we collect from you is used to create a better shopping experience and fulfillment process.

    - From time to time, we may send sale information, product updates etc., via US mail and/or electronically via email. You can opt in or out of these communications, and change your subscription details at any time. If you prefer not to receive promotional information from us, you can opt out by clicking the ‘unsubscribe’ option at the bottom of our emails.

    - By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this policy. We use non-personally identifiable information, such as your IP address and the pages you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features.

    - This information may also be used to gather customer demographic information, recognize traffic patterns and site trends.

    - We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any banking details.

    - We take the security of your shopping experience very seriously. We have a process in place to ensure the security and validity of potentially suspicious transactions. Should we need to verify the validity of a transaction, we may ask you for additional personal information that can help us validate your payment details. We will not ship the order until the information has been provided. 

    - Please get in touch with us at sales@dualitas.com should you have any questions. We are here to assist you!

     

    Gemstone Therapy 

    - Gemstone therapy is a pseudo-scientific medicine practice. Please consult your doctor for your specific health conditions. 

     

    Dualitas Affiliates 

    - Promote Dualitas.com on your website or blog and make a commission! Join us on http://www.shareasale.com/join/63139 to be a part of the Dualitas Affiliate program. Please contact us at partners@dualitas.com for more information.